Privacy Policy
VibeHaven
| Operator | Hong Kong Xingjiachuang Trading Limited |
| Brand | VibeHaven |
| Website | vibehaven.bid |
| Contact | [email protected] |
| Effective Date | September 4, 2026 |
This consumer Privacy Policy applies to visitors and customers who access, use, or purchase through VibeHaven at vibehaven.bid.
This Privacy Policy explains how Hong Kong Xingjiachuang Trading Limited, operating VibeHaven, collects, uses, discloses, retains, and protects personal information about website visitors and customers.
| Consumer scope This Policy covers customer accounts, Live Fun purchases, payment, effect-display fulfillment, support, safety, and use of vibehaven.bid. |
1. Who We Are and Scope
The entity responsible for this Privacy Policy is Hong Kong Xingjiachuang Trading Limited,with registered office at Room R2, 16/F, Block D, Kin Kee Industrial Building, 9 San On Street, Tuen Mun, New Territories, Hong Kong. Privacy questions and rights requests may be sent to [email protected].
This Policy applies to personal information processed when you visit the website, create or use a customer account, purchase a Live Fun item, receive customer support, submit a report or review, or otherwise interact with VibeHaven as a consumer.
2. Personal Information We Collect
- Account and contact data: name, email address, telephone number, country or region, account identifiers, login and authentication data, and communication preferences.
- Age and eligibility data: date of birth, age confirmation, and identity or age-verification information where reasonably required.
- Order and transaction data: the Live Fun item purchased, selected live-stream room or other stated destination, price, currency, transaction status, billing details where needed, refund status, and fraud or risk signals.
- Payment data: payment method type, processor tokens or transaction references, billing address, and limited payment details returned by a payment processor. VibeHaven generally does not receive full payment-card numbers.
- Fulfillment data: the selected virtual gift effect, stated display window, queue and display status, timestamps, technical event information, and reasonable evidence used to confirm that the effect was displayed.
- Support and safety data: messages, complaints, refund requests, reviews, reports, attachments, and records of our response.
- Technical and usage data: IP address, device and browser information, security events, cookie or similar-technology data, page activity, referral information, and approximate location inferred from IP address.
3. How We Collect Information
We collect information directly from you, automatically from your browser or device, from payment processors, and from operational service providers when they report the status of a customer order or help us provide the website.
If you submit information about another person, you must have a lawful basis or that person’s permission to provide it.
4. How We Use Personal Information
- Provide, administer, and secure customer accounts and the website.
- Process payment and arrange, track, confirm, correct, or refund a Live Fun effect-display order.
- Authenticate users, verify age or identity where appropriate, and prevent fraud, payment abuse, unauthorized transactions, and security incidents.
- Communicate about orders, customer service, policy changes, safety matters, and transactional notices.
- Investigate complaints, enforce consumer policies, protect users and others, and comply with legal obligations.
- Analyze performance and improve the website, product descriptions, support, and fulfillment processes.
5. Legal Bases Where Required
Where applicable law requires a legal basis, we process personal information as necessary to perform a contract with you, comply with law, pursue legitimate interests that are not overridden by your rights, protect vital interests, or act with your consent.
Legitimate interests may include operating and improving VibeHaven, preventing fraud, protecting platform security, resolving disputes, and maintaining reliable transaction records.
6. How We Disclose Personal Information
We may disclose personal information to payment processors; hosting, security, analytics, communications, customer-support, professional, and fraud-prevention providers; and operational providers that need limited order information to arrange or confirm display of the purchased Live Fun effect.
We may also disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, investigate fraud or abuse, enforce our policies, or complete a merger, financing, reorganization, or sale of all or part of the business, subject to applicable safeguards.
We require service providers to use information for authorized purposes and to protect it appropriately. We do not disclose full payment-card numbers to live-stream rooms or effect-display personnel.
7. No Sale or Behavioral Advertising
VibeHaven does not currently sell personal information for money and does not currently use advertising-delivery engines, advertising pixels, or cross-site behavioral advertising technologies on the website.
If these practices change, we will update this Policy and provide any notice, consent mechanism, or opt-out required by applicable law.
8. Cookies and Similar Technologies
We may use strictly necessary cookies or similar technologies for login, security, fraud prevention, checkout, preferences, and core website functions, and limited measurement technologies to understand performance.
Browser controls may block some technologies, but doing so can prevent account, checkout, or other essential functions from working correctly. Where consent is required, we will request it before using non-essential technologies.
9. International Processing
VibeHaven is operated from Hong Kong and may use service providers in other countries. Personal information may therefore be processed outside your country or region of residence.
Where applicable law requires transfer safeguards, we will use legally recognized mechanisms or other appropriate protections.
10. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer support, fraud prevention, accounting, tax, dispute resolution, and legal compliance.
Retention periods vary by data category, transaction status, legal requirement, and risk. Information may be deleted, anonymized, or securely isolated when it is no longer required.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
You are responsible for protecting your login credentials and should notify us promptly if you suspect unauthorized access to your account or payment method.
12. Your Choices and Rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or review of certain automated decisions. To make a request, email [email protected].
We may need to verify your identity and may decline or limit a request where permitted by law. You may also have the right to complain to a competent privacy or data-protection authority.
Under the Personal Data (Privacy) Ordinance (Cap. 486), eligible individuals may request access to and correction of their personal data, subject to applicable requirements and exemptions.
13. Additional U.S. State Disclosures
Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, or use of personal information. Where applicable, we will honor verified requests and appeals as required by law and will not discriminate against a consumer for exercising a protected right.
Because VibeHaven does not currently sell personal information or use it for cross-context behavioral advertising, we do not currently offer an opt-out for those practices. If our practices change, we will update this disclosure and provide required controls.
14. Adults Only
VibeHaven is intended only for people aged 18 or older. We do not knowingly permit minors to create customer accounts or purchase Live Fun items. If we learn that we collected personal information from a minor through prohibited customer use, we will take reasonable steps to investigate and delete or otherwise handle it as required by law.
15. External Services
The website or an order status may refer or link to an external live-stream or payment service. That service’s privacy practices are governed by its own notice. VibeHaven is not responsible for an external service’s independent practices.
16. Changes and Contact
We may update this Policy to reflect changes in law, technology, services, or data practices. The current version will display a revised effective or Last Updated date, and material notice will be provided where required.
Privacy questions and rights requests may be sent to [email protected]. Written correspondence may be sent to Hong Kong Xingjiachuang Trading Limited, Room R2, 16/F, Block D, Kin Kee Industrial Building, 9 San On Street, Tuen Mun, New Territories, Hong Kong.