Refund, Cancellation, Return and Fulfillment Policy
VibeHaven
| Operator | Hong Kong Xingjiachuang Trading Limited |
| Brand | VibeHaven |
| Website | vibehaven.bid |
| Contact | [email protected] |
| Effective Date | September 4, 2026 |
This consumer Policy explains order fulfillment, cancellation, and refund treatment for Live Fun purchases made through vibehaven.bid.
VibeHaven sells only Live Fun virtual gift effects displayed in live-stream rooms. Because the product is a time-sensitive virtual effect-display service, fulfillment and refund treatment depends on the status of the particular order and applicable law. This Policy applies only to customers.
| No shipping or returns Live Fun is an ephemeral virtual effect-display service. No physical item is shipped, and there is nothing to return after display. |
1. Consumer Scope
This Policy applies to customers who order Live Fun through VibeHaven.
Your non-waivable rights under applicable consumer law remain unaffected.
2. Product and Seller
The seller of record is Hong Kong Xingjiachuang Trading Limited, trading as VibeHaven. The only product series sold is Live Fun: predefined virtual audiovisual gift effects that VibeHaven arranges to display in the live-stream destination identified before purchase.
3. When an Order Is Fulfilled
An order is fulfilled when the purchased effect is displayed substantially as described in the designated live-stream room or destination and within the fulfillment window stated before purchase or otherwise agreed with the customer.
Payment authorization, payment capture, an order confirmation, or queue placement alone does not establish that the effect was displayed.
VibeHaven may review order records, event logs, display timestamps, live-stream records, timestamped clips or screenshots, status confirmations, customer communications, or comparable evidence when deciding fulfillment status.
4. Customer Cancellation Before Fulfillment
You may request cancellation before fulfillment begins. We will approve the request where the order has not entered a committed or irreversible display process and cancellation remains reasonably possible.
A cancellation request is not complete until VibeHaven confirms it. Product-specific terms displayed before purchase and non-waivable consumer rights continue to apply.
5. Delay or Inability to Display
If VibeHaven cannot arrange display within the stated fulfillment window, we may offer a reasonable new time, re-performance, or a substitute of equal value. A substitute will be used only with your agreement.
If no reasonable remedy is available or accepted, VibeHaven will issue an appropriate refund for the unfulfilled amount, subject to applicable law.
6. When a Refund or Other Remedy May Be Available
A refund, re-performance, correction, or other appropriate remedy may be available if: (a) the effect was not displayed within the stated window and no replacement time was agreed; (b) the wrong effect or live-stream destination was used; (c) the display materially differed from the product description; (d) a material technical failure within VibeHaven’s reasonable control prevented display; (e) you were charged more than once or charged an incorrect amount; (f) an investigated transaction was unauthorized; or (g) a remedy is required by law.
7. When a Refund May Be Denied
Subject to applicable law, a refund may be denied where the correct effect was displayed substantially as described and on time; the request concerns a preference change after display; delay or failure resulted from materially inaccurate customer information; the evidence is altered or fabricated; the request is fraudulent or abusive; or the claim seeks value beyond the amount actually paid for the affected order.
We will consider the circumstances and available evidence rather than relying solely on a payment or queue status.
8. Incorrect Information and External Disruptions
You must provide complete and accurate destination and other required order details. Incorrect or incomplete information may delay fulfillment or limit available remedies, subject to applicable law.
A live stream may be delayed, interrupted, or unavailable because of an external platform outage, network issue, moderation action, emergency, or other event beyond reasonable control. VibeHaven may first offer a reasonable new fulfillment time. If the effect cannot be provided within a reasonable period, an appropriate refund or alternative remedy may be available.
9. Duplicate, Incorrect, or Unauthorized Charges
Contact VibeHaven promptly if you see a duplicate, incorrect, or unauthorized charge. We may request information reasonably necessary to verify the account, payment, and transaction.
Do not knowingly submit a false unauthorized-payment claim or use a chargeback to obtain both the fulfilled service and the purchase price. Nothing here limits your lawful right to contact your payment provider.
10. How Refunds Are Issued
Approved refunds are normally returned to the original payment method and in the original transaction currency, unless another method is required by law or technically necessary.
After VibeHaven submits an approved refund, posting time depends on the payment processor and issuing bank. Fees or exchange-rate differences imposed independently by a bank or payment provider may not be recoverable from VibeHaven unless required by law.
11. How to Request Help
Email [email protected] with your order number, the Live Fun item and destination, the reason for your request, and relevant evidence. Submit the request promptly after the stated fulfillment window or after discovering the issue.
We may ask for additional information reasonably necessary to review the matter. VibeHaven will communicate the outcome and any approved remedy through the contact information associated with the order.
12. Changes and Contact
We may update this Policy to reflect changes in law, payment methods, operational processes, or the Live Fun service. The current version will display a revised effective or Last Updated date.
Questions may be sent to [email protected]. Written correspondence may be sent to Hong Kong Xingjiachuang Trading Limited, Room R2, 16/F, Block D, Kin Kee Industrial Building, 9 San On Street, Tuen Mun, New Territories, Hong Kong.